Terms

Terms & Conditions

Effective Date: February 23, 2023 · Updated October 2026

These Terms & Conditions (“Terms”) govern your use of communications and services provided by Arch Support Residential Services (“ASRS,” “we,” “our,” or “us”), including our website, vacancy alerts, sponsor compliance dashboard, and related text message (SMS) and email communications.

SMS Messaging Programs

ASRS operates two separate text message (SMS) programs. Each program requires its own opt-in, and opting out of one does not affect the other. Consent to receive text messages is never a condition of any purchase, placement, referral, or service.

ASRS Vacancy Alerts

Program description: ASRS Vacancy Alerts sends text messages to support coordinators, case managers, and families who sign up at archsupportres.com/alerts. Messages announce new openings in our licensed group homes and sponsored residential placements in Virginia, with a link to the vacancy details, plus one monthly roundup of current openings.
How to opt in: Enter your mobile number on the sign-up form at archsupportres.com/alerts and check the SMS consent box. The consent box is optional and is not pre-checked. You will receive a confirmation text after you sign up.
Sending number: (804) 277-4860.
Message frequency: Message frequency varies, typically 1 to 4 messages per month.
Message and data rates: Message and data rates may apply, depending on your mobile carrier and plan.
Opt-out: Reply STOP to any message to cancel. You will receive one confirmation message and no further messages unless you opt back in by replying START.
Help: Reply HELP to any message for help, or contact us at archera@archsupportres.com or (804) 399-9709.
Carriers: Carriers are not liable for delayed or undelivered messages.
Privacy: See our Privacy Policy. Mobile numbers and SMS opt-in consent are never shared with third parties or affiliates for marketing or promotional purposes.

Program description: ASRS Sponsor Reminders sends text messages to ASRS sponsored residential providers about monthly compliance action items, deadlines, reminders, and updates relevant to their role as a sponsor.
How to opt in: Sponsors opt in on our SMS sign-up page by entering their mobile number and checking the SMS consent box.
Sending number: (804) 626-5375.
Message frequency: Message frequency varies depending on active tasks and deadlines, typically a few messages per month.
Message and data rates: Message and data rates may apply, depending on your mobile carrier and plan.
Opt-out: Reply STOP to any message to cancel. You will receive one confirmation message and no further messages unless you opt back in by replying START.
Help: Reply HELP to any message for help, or contact us at archera@archsupportres.com or (804) 399-9709.
Carriers: Carriers are not liable for delayed or undelivered messages.
Privacy: See our Privacy Policy. Mobile numbers and SMS opt-in consent are never shared with third parties or affiliates for marketing or promotional purposes.

Use of the Sponsor Dashboard

Access to the sponsor compliance dashboard is provided for the purpose of reviewing and completing monthly action items, compliance documentation, and related program information for your associated home. Dashboard access is intended solely for authorized sponsors and may not be shared with unauthorized individuals.

No Warranty

Communications and dashboard tools are provided “as is.” While we make reasonable efforts to ensure accuracy and timely delivery of reminders, ASRS does not guarantee uninterrupted service and is not responsible for delays caused by third-party carriers, technical issues, or events outside our control.

Changes to These Terms

We may update these Terms from time to time. Continued use of our SMS communications or sponsor dashboard after changes are posted constitutes acceptance of the updated Terms.

Governing Law

These Terms are governed by the laws of the Commonwealth of Virginia.

Contact Us
Arch Support Residential Services
Email: archera@archsupportres.com
Phone: (804) 399-9709