Resident’s Rights

Our residents have rights.

Human rights and complaint/dispute policy for the residents we serve.

Complaint & Dispute Policy

Every person we support has rights. Under Virginia Code § 37.2-400, our residents are guaranteed the following human rights:

To be treated with dignity and respect
To be told about their treatment
To have a say in their treatment
To speak with others in private
To have their complaints resolved
To express their preferences
To ask questions and be told about their rights
To get help with their rights

Rights in a home and community-based setting

Under federal regulation 42 CFR 441.301, our residents also have specific rights in a home and community-based setting. These include, but are not limited to, the right to:

Choose when and where to go in the community
Have privacy, dignity, and respect
Say no without being hurt or forced to do something they don’t want to do
Learn how to stay safe at home and in the community
Decline any services they don’t want
Have a job if they choose
Know what is written and said about them
Keep their own money, clothing, and personal belongings

How we handle concerns

We explain these rights to each resident in a way they can understand. We also make sure they know that if they ever feel they are being treated unfairly, are being denied any of their rights, or have any other concern, they should tell someone they trust — such as their support staff, program director, program nurse, parent, guardian, or case manager.

Every concern is taken seriously. Each complaint is documented, kept in the resident’s file, and includes:

The name of the person making the complaint
Their address and contact information
The date and time of the incident
Their relationship to the person or agency involved
The name of the agency and/or people involved
A description of the complaint or concern

For each complaint, the person making it chooses an authorized representative to be notified and to help make sure the complaint is resolved to their satisfaction.

To share a concern or complaint, call or text (804) 399-9709 or email archera@archsupportres.com.