ASRS – Complaint/Dispute Policy

Our Residents have rights. In accordance with Title 37.2-400 Code of Virginia our Residents are afforded the following protected Human Rights:

  • To Be Treated with Dignity and Respect
  • To Be Told About Your Treatment
  • To Have a Say In Your Treatment
  • To Speak To Others In Private
  • To Have Your Complaints Resolved
  • To Say What You Prefer
  • To Ask Questions and Be Told About Your Rights
  • To Get Help With Your Rights

Per Federal Regulations 42 CFR 441.301 our Residents are permitted certain rights in a Home and Community Based Setting. Those rights include but are not limited to the following:

  • Make choices when and where I want to go in the community
  • Have privacy, dignity, and respect
  • Say no without someone hurting me or forcing me to do something I don’t want to do
  • Learn how to stay safe in my home and community
  • Say no to any services that I don’t want
  • Have a job if I choose
  • Know what is written and said about me
  • Have my own money, clothing, and other personal property

The aforementioned rights are explained to our Residents in a manner insofar that they are capable of understanding. We also explain that if they do not feel they are being treated fairly, are being denied any of their rights, or have any concerns, that they should tell someone. Those people include their support staff, program director, program nurse, parents, guardian, or case manager. They are assured that their concerns are important and will be documented in the following manner and included in their file.

  • Name of Complainant
  • Address
  • Contact information
  • Date and time of Incident
  • Complainant relationship person or agency involved
  • Name of agency and/or persons involved in the incident
  • Description of complaint or concern.

For each complaint, the complainant designates an authorized representative of their choosing to be notified of the complaint and to assist with assurance that the complaint is resolved in a manner satisfactory to the complainant.